An OBM will first and foremost learn about your business model and structure and how you create turnover. They work beside you as a manager of systems, planning, time, people and operations. They are the buffer between you and the online fee-generating activities. Your own productivity (headspace) will improve so that you can spend more time on the fee-earning and growth aspects of your business. You will benefit from their expertise as well as create space for the ‘other’ things you enjoy doing.

Luckily I have a blog post just on this topic! Read more on the blog.

Firstly, a good OBM will provide access to references and testimonials. They are transparent in their dealings and willing to answer any questions that you have. It’s impossible to know if an OBM is a good fit initially. To accommodate this, I ask my clients to fill out a questionnaire to help them get clarity around their needs and offer a short online meeting to develop a relationship and have a ‘chemistry’ check. Check out my testimonials here!

A Retainer is an agreed investment between you and your OBM on a monthly basis. In my case, retainers are paid up-front to ensure my attention to your needs and that we mutually respect the contract. My retainers begin with a three-month contract as this really is the minimum you can work with an OBM and expect to see reasonable results. Retainers provide security for you as the client and allow me to properly delegate my time and energy appropriately for each client.

Yes! It’s very important to be fluid with our business as it’s always being influenced by external and internal factors. If your needs change, we will update your package and contract accordingly.